We understand that repairs can be stressful, and we're here to make the process as smooth as possible for you. To get started, please select one of the types of repairs listed below.
Important Points to Consider When Lodging a Repair Request:
- Provide Detailed Information: The more details you can give us, the better. Please specify whether the issue is related to gas or electric appliances, and include brand names and model numbers if possible.
- Visual Aids: Attach pictures or videos showing the issue. This will help us assess the situation more accurately.
- Availability: Let us know your preferred time for us to access the property and resolve the issue as quickly as possible.
- Account Responsibility: If you arrange a repair that is later deemed non-urgent, please be aware that you will be responsible for the account.
What Qualifies as an Urgent Repair: According to the Residential Tenancy Act, an urgent repair is defined as a failure of an essential service. For example, if there is a disruption in water, sewerage, greywater and sullage, or electricity supplies, or if the heating, cooking stove, or hot water service ceases to function. Additionally, if there is damage to the property that makes it unsafe or unsecure, or that could potentially cause injury, it is considered urgent.
• Electrical repairs - Presidential Electrical & Data Pty Ltd (0499 994 346)
• Plumbing/gas fitting repairs - JK Morris Plumbing & Maintenance (0400 466 690)
• Locksmith - Lock & Shield Locksmiths (0428 859 667)
• Air Conditioning - Valley Air Conditioning (02 4966 0071)
• Glass Repair - Koala Glass (02 4968 1450)
• Smoke Alarms - SATS (1300 416 667)
• Storm/Flood - SES 132 500
If a repair is arranged by you as the tenant and deemed non-urgent, you will be responsible for the account. The Residential Tenancy Act states an urgent repair is an essential service that ceases to function. Eg, if the water, sewerage, electricity supplies, hot water services, heating, or cooking stove ceases to function. Also, if there is damage to the property making it unsafe/insecure of may cause injury.
Thank you for your cooperation. We're committed to resolving your repair issues as efficiently as possible.