Application Approval
Congratulations on your tenancy approval. You have been approved because we are confident that, like all our tenants, you will be able to pay the rent on time and maintain the property to a high standard.
On behalf of our client, your landlord, we would like to extend best wishes for a comfortable and happy tenancy. Tenancy is a two-way responsibility. You have obligations to us and we have obligations to you, but it is not normally difficult to make it a happy association.
Our staff are always available to help you. If there is anything concerning your tenancy that you wish to discuss, please contact our Property Management Team.
For your convenience, we have prepared a guide to acquaint you with the range of procedures and services we provide.
We encourage you to share your feedback. Whether praise or concern, your valuable comments will help us ensure that we are meeting expectations.
Signing your Lease
Important information to check & make sure is correct:
Tenancy Agreement – specific details of your tenancy with us
We've put together a quick video which you must watch in order to be guided through the signing of the lease.
We will also explain some clauses within the agreement, and detail some information on what you will receive when you collect your keys.
Paying your Bond
Your bond will be lodged with the Rental Bonds Online, where you will need to accept terms, make the rental bond payment before receiving your lodgement number.
Completing your Condition Report
Property Condition Report
Please ensure that you return your signed / amended copy of your property condition report to us within 7 days of the tenancy start date. If this is not returned please be aware that the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.
Keys
It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start. For example, access to the property is required to move boxes into a garage or bedroom to get the moving process started earlier, or a removal truck company requires access a couple of days earlier. Under all circumstances we cannot issue any keys earlier than the start date of the tenancy, for legal and security reasons.
Should you wish to copy keys it is important to note we will need back all keys given to you at tenancy start, and also all extra copies created during your tenancy period. If you wish to change the locks during your tenancy you are required to get permission and are obligated to provide us with a full new set of keys for property access.
Approved Pets
The Residential Tenancy Act does not prohibit pets at the property, however the landlord will need to grant permission to the tenant and state the terms and conditions of keeping the pet at the property in the tenancy agreement. If the landlord does not want to permit pets, a clause will need to be included stating that pets are not permitted at the property. A pet application will also be issued as part of the tenancy agreement, requiring the tenant to provide details of the pet.
Tenant Content Insurance
It is crucial that you have your own tenant contents insurance!
It is important to note that should your goods be damaged
or destroyed by circumstances affecting the owner's property (i.e. fire, storm damage, power outages etc) then your goods and possessions are not insured by the owner.
Example One:
An electrical fault in the building starts a fire, and the property is destroyed. Your possessions will not be covered by the owner's insurance.
Example Two:
You are away on holidays and the power cuts out due to an electrical fault in the building. You return home to find your fridge/freezer goods spoilt. The owner's insurance will not cover your fridge/freezer goods.
Example Three:
A storm blows a tree onto the house and in the process, your belongings are damaged. The owner's insurance will not cover your possessions.
In all cases above, quality tenants' contents insurance should cover your goods for these given examples. Please check with your insurer however for the cover they provide.
You need to ensure that all your goods are adequately insured as the owner/agent will not be liable for damaged or destroyed tenant possessions.
Utility Connection
It is your responsibility to connect the electricity, gas, and telephone prior to moving in. Sufficient notice should be given to allow connection to be completed. These services must be connected in your name. We can arrange a FREE connection service for you here:
CONNECT ALL YOUR ESSENTIAL UTILITIES IN ONE CLICK, It's FREE!