INTRODUCTION
The privacy of personal information you provide to us (your personal information) is important to us. The following privacy policy governs the collection and use of your personal information by Century 21 Australia Pty Ltd, Century 21 Novocastrian its related entities (including but not limited to Centurion Home Loans Services Pty Ltd t/a Century 21 Home Loans and Sure Home Loans), subsidiaries, employees, Franchisees and their employees and real estate agents Contractors and the Agent/Broker that will assist you ("we", "us" or "the Group").
This privacy policy sets out how we intend to respect your rights to privacy in accordance with the National Privacy Principles contained in the Privacy Act 1988 (Cth).
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information from you through our call centres, through our Agents, when interviewing you, through our financial kiosks, from our website and from competitions and promotions to which you choose to respond.
THE PERSONAL INFORMATION WE COLLECT
We collect personal information about you to enable us to assess your suitability and eligibility for buying or selling a property, property management services, applying for a home loans, insurance policy or for the provision of other services. The types of personally identifiable information we may collect include your name, address, telephone number, email, occupation and financial information.
When we request your personal information, we will endeavour to specify which information we require for our purposes and which information may be provided at your option. You may choose not to supply any optional information requested by us but our ability to assist you may be restricted.
If you give us personal information about another person, you represent that you are authorised to do so and agree that you have obtained consent from that person for us to use and disclose their personal information and that they may access any personal information we hold about them.
COOKIES
A cookie is an electronic token that is passed to the user's browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user's computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.
When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server's IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.
MARKETING AND OPT-OUT
We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below). We will not use your sensitive information for these purposes without your consent.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to assist us in:
- Conducting our business;
- Completing a transaction to which the provision of that personal information relates, for example, in the completion of application forms;
- To communicate information about our products and services to you;
- For our internal administrative, marketing, planning, product development and research requirements;
- To update a Group Representative and/or third party referrer regarding the progress or success of any product sold to you for example, to calculate a commission or fee; and/or
- Remarketing using cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page (https://adssettings.google.com/).adssettings.google.com/).
- To ascertain the winner of a competition run by Combined Franchise Services Pty Ltd and any of it's franchisees.
- At any time you may opt out of receiving any communications from us (other than as required for the operation of our business). If you wish to opt out of receiving communications from us please either contact your Agent or our Privacy Officer whose contact details are set out later in this policy.
OVERSEAS DISCLOSURE
We do disclose personal information overseas.
We may use cloud storage, administrative and IT servers that may be located overseas to store the personal information we hold. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country information about an individual may be held.
To the extent that we can identify the countries to which we transfer information to is Philippines.
Please note that in some cases countries to which we transfer information may not have laws or binding schemes that have the effect of protecting your information in a way that overall is at least substantially similar to the way in which the Australian Privacy Principles protect your information, and there may not be any mechanism or binding scheme that you can access to take action to enforce legal protections.
YOUR ACCESS RIGHTS TO THE PERSONAL INFORMATION WE HOLD
At any time, you may ask us to provide you with a list of the personal information we hold about you, and copies of that personal information. We will endeavour to provide you with the data within 30 days of receiving your request. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you.
If you believe for any reason that we are holding inaccurate or incomplete data about you, you may ask us to correct it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Financial information becomes out of date very quickly and so we will update that information if it is required in any future dealings we may have with you.
We will take reasonable steps to destroy or remove identifying information of your personal information, when your personal information is no longer required for our business functions.
Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. Any requests for access to a user's personal information should be made in writing to the Privacy Officer (details specified below). The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.
If the user requires any further information about our management of personal information or has any queries or complaints, they should contact:
The Privacy Officer
Century 21 Novocastrian
PO Box 245, Charlestown NSW 2290
Tel: 02 4943 6333
Email: charlestown.com.au">admin@c21charlestown.com.au
The Office of the Information Commissioner can be contacted as follows:
Phone enquiries:
1300 363 992
Mon–Thurs
10am–4pm AEST/AEDT
Online enquiries: https://webform.oaic.gov.au/prod?entitytype=Enquiry&layoutcode=EnquiryWFwebform.oaic.gov.au/prod?entitytype=Enquiry&layoutcode=EnquiryWF
Post: GPO Box 5288, Sydney NSW 2001
Fax: +61 2 9284 9666
ANONYMITY AND PSEUDONYMS
General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.
Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.
DISCLOSURE OF YOUR PERSONAL INFORMATION TO OTHERS
We may disclose your personal information to our related bodies corporate, our Agents, our approved panel of lenders, service providers, property data service providers and agents that we use in the ordinary operation of our business. For example, if you provide us with personal information to find a suitable loan, we may collect personal information about you and disclose it to our approved panel of lenders or our Agents.
We will only use and disclose your personal information for the purposes that we collected the personal information, such as:
- assisting you with the sale of a property;
- assisting a third party purchase your property;
- to assist you to locate a suitable property;
- whether you may qualify for a property, loan and/or insurance product;
- for administrative purposes, such as data processing, printing or mailing;
- to update a referrer with the general progress of a product sold to you (excluding any sensitive information); and/or
- for other services that we offer that you may require.
We are an integral part of an international franchise that operates in numerous countries and with that we provide data and information to REALOGY Corporation (United States of America) for the listing and sale of the property displayed on https://www.century21global.com.www.century21global.com.
If your personal information is disclosed to third parties, these third parties are strictly prohibited from using your personal information for any other purpose. We will only disclose to these third parties that information necessary for them to perform their services. Otherwise, we do not disclose personal information unless we are required to do so by law or regulation.
We are a Contractor network and your personal information may be disclosed between Century 21 and its Agents within the Group to facilitate a transaction to which the provision of that personal information relates or to enable us to properly conduct our business within the Group.
HOW WE STORE YOUR PERSONAL INFORMATION
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure. We require all our Employee, Contractors and Agents (Representatives) to maintain the confidentiality of customer information.
Access to information stored electronically is restricted to our Representatives whose job requires access to the information.
Access to our computer systems is restricted through password protection. If we no longer need your personal information, we destroy or remove the identity information.
INFORMATION SECURITY
We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.
We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.
Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.
LINKS TO OTHER WEBSITES
This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.
CHANGES TO THIS PRIVACY POLICY
We may change this privacy policy from time to time to comply with new laws or codes of practice which may be developed. We may also change this policy to include any new products or services we may provide from time to time.
Open For Inspection Collection Notice
Privacy Act 1988, Spam Act 2003, Do Not Call Register Act 2006 and the National Consumer Credit Protection Act 2009.
We store and use your personal information collected from you at the opens for inspections for security purposes on behalf of our clients.
We will also use your personal information to contact you by means of any officer, contractor, employee or agent in relation to this property as well as other properties, products and services which we believe may be of interest to you and for customer feedback on our services.
In providing your personal information you consent to us collecting, storing and using your personal information in the manner set out above and you consent to us disclosing your personal information to our related bodies corporate and each of their officers, contractors, employees and agents who may collect, store and use of your personal information in the manner set out above.
You are also consenting for us to give your personal information to our preferred product suppliers for example, Centurion Home Loans Services Pty Ltd t/a Century 21 Home Loans, for them to sell you products that we may receive a commission on.
You acknowledge and agree that this consent is effective consent for the purposes of the Do Not Call Register Act 2006, Spam Act 2003,Privacy Act 1988 and National Consumer Credit Protection Act 2009 and is deemed to be for an indefinite period (unless you advise us differently). If the information is not provided by you we may not be able to provide an effective service to you.
If you require more information you can contact your Century 21 Office or agent with which you have dealings, or us on the details provided below.
ACCEPTANCE OF THIS PRIVACY POLICY
By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.
CONTACTING US AND FEEDBACK
You can make any requests relating to your personal information held by us or any complaints regarding the treatment of your privacy by contacting:
160 Pacific Highway
CHARLESTOWN NSW 2290
Ph: 02 4943 6333
Email: newcastle.com.au">admin@c21newcastle.com.au