Repair Tips - Trouble Shooting Guide for Tenants
PLUMBING LEAKS
The most common problem in properties is water leaking from wet areas eg bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use. Advise our Agency if there is a problem.
FAULTY SWITCHES OR FANS
Do not attempt to fix it yourself. Do not use switches. Contact our Agency as soon as possible.
SHOWER / BATH WATER DRAINAGE
Clean water outlet of hair and soap build up which can block water drainage.
WATER ERUPTION
Water bubbling out of the ground could be a serious problem and could lead to further complications. Phone our Agency immediately as this is an 'emergency' matter.
EMERGENCY MAINTENANCE
Emergency maintenance must be reported immediately. Please refer to the Information in your lease agreement for all emergency trades contact details. All emergencies must be reported by telephone to the Agency as soon as possible and then also formalised in writing.
GAS LEAK AND GAS SAFETY
If you smell gas at the premises:
· Always treat any gas leak as a potential lethal risk.
· Exit the building immediately, call 000 and ask for the NSW Fire Service.
· If safe to do so, turn off the gas at the gas meter or cylinder, turn off all appliances (including electrical) and pilot lights, open all doors and windows for ventilation and extinguish all naked flames.
· Ensure cigarettes are not lit.
· Contact a licensed gasfitter.
· Contact your gas supplier – their number can be found on your gas bill.
· Report the situation to the Managing Agent.
HOT PLATES
Check if power is connected, check power box for tripped switch or blown fuse and check the safety switch (located in the kitchen) is switched on.
LEAKING FROM TOILET
Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please submit a repair request through our maintenance system to report the leak.
HOT WATER SYSTEMS
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months.
Otherwise, check….is the power switched on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in winter, efficiency of the tank is less than in summer and the water will cool quicker.
If you have a Gas Instantaneous Hot Water System and you have no hot water please ensure the pilot light is lit. If not, follow the instructions on the box to relite. Most newer gas hot water system will have an automatic pilot light. To relite simple turn the system on and off at the power.
Note: Please follow the above procedure before requesting maintenance. If this does not rectify the problem submit a repair request through our maintenance system. Remember a leaking hot water tap will cause poor supply of hot water and high electricity / gas accounts.
AIR CONDITIONER
Check power is on, check fuse box to ensure power has no tripped. Ensure filter is cleaned regularly. If the problem is not remedied submit a repair request through our maintenance system.
LIGHTS
Check power or fuse box. Ensure the power is on and the switch has not tripped. If the problem is not remedied submit a repair request through our maintenance system.
POOL PROBLEMS
Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
· No metal objects are to be allowed in the pool as it could cause corrosion marks.
· No animals allowed in the pool as this creates a huge chemical imbalance.
· Ensure regular water testing for correct PH level to prevent mould/fungus forming in the pool.
· Vacuum at least once a week to keep pool clear of debris.
· Regular checks of the pump to ensure the motor is working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will need attention.
· Even if a pool is maintained for you, it is your responsibility to alert if any problems.
POWER
If your neighbours have also lost power contact your Electricity Supplier. Otherwise check if you have a Safety Switch, which may have tripped. If so, reset the switch. If it trips again unplug all appliances from power points. Reset Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box check this for a blown fuse.
Note: If this does not rectify the problem please notify our Agency. mnTenants will be mnrequired to pay for callouts where a faulty appliance belonging to them has caused the problem.
WASHING MACHINE
Check…
· that the power is connected
· that the water taps are turned on
· the load of clothes is not off balance or too high
· lid is connecting with on/off switch when closing
· hoses are securely attached
· if leaking, check hoses for splits
When all else fails, phone us during Agency hours. If late Sunday night and out of clean clothes, locate nearest Laundromat and phone the Agency Monday.
CLOTHES DRYER
Check…
· Clean filter before every use of the dryer.
· The power is on.
· The dryer is not overloaded.
· Is air temperature hot when running.
This appliance is not essential. Please submit a repair request through our maintenance system to report failure.
GENERAL REPAIRS
All general maintenance must be submitted a repair request through our maintenance system. please see below link to our online maintenance system https://c21novocastrian.com.au/repair-requestc21novocastrian.com.au/repair-request