At Century 21 Newcastle, we know that success starts with careful planning, teamwork, and a clear vision for the future. That's why we began 2025 with our annual team planning event – Kickstart 2025 – held at the beautiful Stockton Surf Club in late January.
This event was about much more than internal strategy. It was a chance to reflect on our achievements, welcome new team members, embrace innovative technology, and align our goals for the year ahead. Most importantly, it was about ensuring that we continue to deliver outstanding service to our clients.
Celebrating 2024: A Year of Achievements
Before looking forward, we took the time to recognise and celebrate our team's success in 2024. Last year was filled with milestones, including:
- 200+ Google reviews, a testament to our commitment to client satisfaction
- General Commission Income (GCI) targets achieved, demonstrating our success in sales and property management
- Recognition at industry awards, reinforcing our reputation as one of Newcastle's top real estate teams. These acheivements include: REB Property Management Business of the year 2024, REIA Finalist Residential PM Team of the year, Rob Russell celebrating 25 years in the industry and winning the Centurion award, Suzanne Hill and Casey Healey also winning the Centurion award, plus many more awards won within Century 21 Australia.
- Welcoming new team members, strengthening our expertise and service offering
None of this would have been possible without the trust and support of our valued clients, and we are incredibly grateful for every seller, buyer, landlord, and tenant who worked with us in 2024.
Strengthening Our Team for 2025
A major highlight of Kickstart 2025 was welcoming our new team members who joined us last year. As our business grows, bringing in fresh talent ensures that we continue to improve, innovate, and offer the highest level of service.
By taking the time to integrate our new team into our culture, values, and vision, we ensure that every client receives the same exceptional experience when working with us.
What this means for our clients: A team that is more connected, more knowledgeable, and more prepared to help you achieve your property goals.
Planning for a Bigger and Better Year Ahead
With 2024 behind us, we turned our focus to strategic planning for 2025. Our priority is to enhance our efficiency, embrace innovation, and elevate our client experience.
1. Embracing New Technology
We are rolling out new systems and tools to streamline communication, improve efficiency, and ensure our clients enjoy a seamless and transparent property journey.
What this means for our clients: Faster responses, better updates, and smoother transactions.
2. Improving Employee Engagement
A happy, engaged team delivers better service. Our Employee Engagement Survey gave us valuable insights to ensure that our team members feel supported, motivated, and aligned with our company's vision.
What this means for our clients: A highly motivated team that is focused on delivering excellent service and proactive solutions.
3. Developing Stronger Leadership
We hosted a leadership session with Shirley Dalton, focusing on professional growth, mindset, and leadership skills. Investing in our team's personal and professional development means we are always improving.
What this means for our clients: Access to a highly skilled and knowledgeable team that provides expert guidance on buying, selling, renting, and investing.
4. Enhancing Client Relationships with a Value Reset with Kylie Walsh from Regrowth Consultancy
At the heart of everything we do is our commitment to our clients. This year, we are refining our processes to offer even more tailored services, personalised advice, and expert insights. This includes resetting our core company values with Kylie Walsh from Regrowth Consultancy. We have introduced LEAP (Loyalty, Energy, Accountability, and Passion) which our team has collectively agreed upon are the values we strongly believe upholds our business.
What this means for our clients: A team that is better prepared, better informed, and more committed than ever to helping you succeed in the property market
A Fun and Engaging Event to Start the Year
Kickstart 2025 wasn't just about business. We made sure to include plenty of fun and team bonding too!
- A scavenger hunt, and drinks by the beach helped us strengthen our team spirit.
- We introduced "The Bell", a new tradition where we ring a bell to celebrate wins – whether it's a new property listing, a sale, a lease, or a glowing Google review.
What this means for our clients: A team that is energised, motivated, and ready to go above and beyond in 2025!
Thank You for Being Part of Our Journey
As we step into 2025, we are more committed than ever to providing exceptional service. Kickstart 2025 helped us align our goals, strengthen our team, and refine our strategies – all with one purpose: to serve you better.
Whether you're buying, selling, renting, or investing, we are here to guide you every step of the way.
Let's make 2025 a year of success together!
Email: newcastle.com.au">Hello@c21newcastle.com.au
Phone: 02 4943 6333
Office: 155 Pacific Highway, Charlestown NSW 2290