Maintenance issues can arise in any rental property, and it's essential for tenants to know how to report these concerns promptly and effectively. Whether it's a minor repair or an emergency situation, proper reporting ensures that your home remains safe and comfortable. Here's a guide on how to report maintenance issues in your rental property:
1. Online Reporting:
To report maintenance problems, use the online reporting system provided by your property management company. To report maintenance with Century 21 Novocastrian, simply click this link and use our 'Tapi' repair concierge . Or alternatively, you can email us hello@c21newcastle.com.au or call 4943 6333.
2. Provide Detailed Information:
When reporting a repair, it's important to be as detailed as possible. Describe the issue clearly, including the location within the property. Include any relevant information about the problem, such as when it started, and whether it's affecting your daily life. Additionally, consider attaching photos or videos if applicable, as this can help maintenance teams better understand the issue.
3. Regular Updates:
After submitting a maintenance request, expect to receive updates through email and SMS. This communication keeps you informed about the progress of your repair. It's essential to stay in touch with your property management team during this process.
4. Emergency Repairs:
Some repairs require immediate attention due to the potential risk they pose. Contact your property manager as soon as possible if you encounter an emergency repair situation. Emergency repairs typically include issues that could cause harm to the tenant or significant property damage, such as a burst water service, gas leak, or electrical fault. Click this link for more info: Urgent repairs
5. After-Hours Emergencies:
If an emergency repair is needed after regular business hours, try to contact your property manager first. In your tenancy agreement or Trades Guide provided by your property manager, you'll find details on recommended tradespeople for after-hours emergencies. It's crucial to differentiate between general repairs and emergencies to avoid unnecessary costs.
6. Repairs tenants cannot report
In the realm of rental properties, it's important for tenants to discern between routine tasks and actual repairs. Generally, responsibilities such as lawn and garden maintenance, light bulb replacements, regular pest treatments, and any damage caused by the tenant, whether accidental or intentional, fall under the category of tenant duties. These tasks are considered part of the day-to-day upkeep and are typically not the landlord's responsibility. Light bulbs naturally burn out over time, lawns require regular mowing, and pest prevention is a shared obligation to maintain a clean living environment. Additionally, if a tenant accidentally damages a wall or a fixture, it's their responsibility to address the repairs. It's crucial for tenants to understand their role in the maintenance of the property and promptly report any substantial damages or issues that genuinely require professional repair services.
Understanding the process of reporting maintenance and knowing when a repair qualifies as an emergency ensures that your rental property remains in good condition and that you, as a tenant, are safe and comfortable. Effective communication between tenants and property management companies is key to addressing maintenance issues promptly and efficiently.